Difference between revisions of "Locked racks"

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:As an administrator you may be called to handle situations where a user cannot access a rack. One possible cause of failure is the rack may be locked. A rack is locked when a user who is working with the rack has not saved it or cancelled their changes. The system assumes the user is still working with the rack, and so locks it, preventing other users from accessing it. Administrators can easily unlock racks from the Locked Racks screen.
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: Administrators will need to handle situations where a user cannot access a rack. The most common reason why a rack cannot be accessed is that it has been locked for editing. Rack locking is a normal safeguard used to prevent two users from working on the same rack which can create a multitude of issues. A rack remains locked indefinitely when a user neither saves nor cancels their changes after working with it and generally either attempts to perform another operation or closes the browser. In this situation, administrators can easily unlock racks from the Locked Racks Screen.
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'''CAUTION''': ''Make sure the user is not working with the rack when you unlock it!''
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'''CAUTION: Ensure that no users are working with the rack before unlocking it or they will lose their work.'''
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== Opening the Locked Racks Screen ==
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# Click on '''Locked Racks''' in the Navigation Menu under '''Maintenance'''.[[image:locked_racks_menu.jpg|none|frame|'''Navigation Menu<br/>Maintenance > Locked Racks''']]<br clear="all" />
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# The Locked Racks screen will appear. This screen displays all currently locked racks.[[image:locked_racks_main.jpg|none|frame|'''Locked Racks Screen''']]<br clear="all" />
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# The table of locked is divided into four columns that display information about each locked rack:
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## '''User''': The user name that locked the rack.
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## '''Rack''': The Rack ID of the locked rack.
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## '''Date''': The date and time that the rack was locked.
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## '''Action''': The operation the user was performing.
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== Unlocking a Rack ==
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# Click on the check box corresponding to the rack to be unlocked.  All locked racks can be selected, or unselected, by clicking the check box in the User Column Header. Exercise caution when unlocking all racks since a rack being locked is not always indicative of a problem.  Racks are locked when users are accessing them in the course of normal operation, so only unlock racks that are not currently being used. [[image:locked_racks_main.jpg|none|frame|'''Locked Racks Screen''']]<br clear="all" />
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# Click the '''Unlock Racks''' button to unlock the selected racks.
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# The Unlock Rack Confirmation Screen will appear. This screen will display a list of Rack IDs for all racks selected to be unlocked.[[image:locked_racks_confirm.jpg|none|frame|'''Unlock Rack Confirmation Screen''']]<br clear="all" />
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# Ensure that only the correct rack or racks have been selected.
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# Click the '''Yes''' button to unlock the selected racks.  Click the '''No''' button to return to the Locked Racks Screen.
  
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# To access the Locked Racks screen, click on '''Locked Racks''' under the '''Maintenance''' section of the left-hand menu and the Locked Racks screen will appear.[[image:locked_racks_menu.jpg|none|frame|'''Locked racks menu''']]<br clear="all" />
 
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# This screen displays a list of racks currently locked as well as the Rack ID, date and time when it was locked and what the user was doing when they locked the rack. Click the checkboxes to the left of the racks you wish to unlock  and click Unlock Racks to unlock those racks.<br />Alternatively, by clicking on the check box at the top left of the list (to the left of User), you can select all racks at once. Only do this if you are sure that no one is actually using them.[[image:locked_racks_main.jpg|none|frame|'''Locked racks main screen''']]<br clear="all" />
 
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# A Confirmation screen will appear.  Make sure that all of the racks that are listed are the ones you wish to unlock and then click '''Yes'''.[[image:locked_racks_confirm.jpg|none|frame|'''Unlock rack confirmation screen''']]<br clear="all" />
 
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# After clicking '''Yes''' or '''No''', you will be returned to the Locked Racks screen and any racks you selected will be unlocked (assuming you clicked on Yes). This means that any user will be able to work with these racks again.
 
  
 
Back to the [[Online Documentation]]
 
Back to the [[Online Documentation]]

Latest revision as of 17:15, 3 January 2014

Administrators will need to handle situations where a user cannot access a rack. The most common reason why a rack cannot be accessed is that it has been locked for editing. Rack locking is a normal safeguard used to prevent two users from working on the same rack which can create a multitude of issues. A rack remains locked indefinitely when a user neither saves nor cancels their changes after working with it and generally either attempts to perform another operation or closes the browser. In this situation, administrators can easily unlock racks from the Locked Racks Screen.

CAUTION: Ensure that no users are working with the rack before unlocking it or they will lose their work.


Opening the Locked Racks Screen

  1. Click on Locked Racks in the Navigation Menu under Maintenance.
    Navigation Menu
    Maintenance > Locked Racks

  2. The Locked Racks screen will appear. This screen displays all currently locked racks.
    Locked Racks Screen

  3. The table of locked is divided into four columns that display information about each locked rack:
    1. User: The user name that locked the rack.
    2. Rack: The Rack ID of the locked rack.
    3. Date: The date and time that the rack was locked.
    4. Action: The operation the user was performing.


Unlocking a Rack

  1. Click on the check box corresponding to the rack to be unlocked. All locked racks can be selected, or unselected, by clicking the check box in the User Column Header. Exercise caution when unlocking all racks since a rack being locked is not always indicative of a problem. Racks are locked when users are accessing them in the course of normal operation, so only unlock racks that are not currently being used.
    Locked Racks Screen

  2. Click the Unlock Racks button to unlock the selected racks.
  3. The Unlock Rack Confirmation Screen will appear. This screen will display a list of Rack IDs for all racks selected to be unlocked.
    Unlock Rack Confirmation Screen

  4. Ensure that only the correct rack or racks have been selected.
  5. Click the Yes button to unlock the selected racks. Click the No button to return to the Locked Racks Screen.


Back to the Online Documentation

Retrieved from "http://help.tubetracker.com/index.php?title=Locked_racks&oldid=451"